FAQ’s

Is the Wine Garden open evenings and weekends?
Due to access The Wine Garden is open the same times as the jewellery shop, Monday – Saturday 09.30am – 5.30pm. We are not open on a Sunday or in the evenings.

Can I book a private event?
Generally no, but please contact us as we may be able to accommodate.

How do I book a table?
Please call 01329 847187, option 2.

Do you offer gluten free and vegan options? 
Yes we do, please refer to our menus on the Wine Garden page for more information.

Is the Wine Garden dog friendly?
Yes, definitely – we love our four legged friends

Are you dog friendly?
Yes, definitely – we love our four legged friends

Can my items be gift wrapped? 
Yes, you have an option to request gift wrapping during checkout.

Do you buy second hand jewellery? 
Not as pieces, but we can buy your jewellery for scrap value (scrap metal prices change daily). If would would like to sell rather than scrap your piece of jewellery we would recommend going to a reputable auctioneer who can value and sell on your behalf.

How do I return an item? 
We’re confident that you’ll love your purchase; however, you may return your items for any reason within 14 days of the date of purchase and we’ll be happy to arrange an exchange. Contact us at info@hallmark-jewellers.com, and we’ll be happy to promptly respond with a resolution.

Do you cut rings off?
Yes we do and there is no charge – please call to make an appointment, we can generally get you in on the same day or certainly next day. The only day we can’t offer this service is on a Monday.

Do I need an appointment to book my jewellery in for repair? 
No appointment is necessary, please pop in during our usual opening hours and we can book your jewellery in.

Timing for repairs
Clean & polish – 2 weeks
General repairs and simple alterations – 4 weeks
Quotes – 2 weeks, advice on how long the repair will take will will be given with your quote.

Do you gold plate silver jewellery? 
This isn’t a service we offer – we find the finish is patchy and wears off very quickly.

Do you repair silver jewellery? 
Yes we do (with the exception of Tiffany with enamel charms)

Is there a free clean and polish service for items purchased from Hallmark Jewellers? 
Yes, for all gold and platinum items of jewellery we offer a free annual clean and polish service.
Unfortunately we no longer offer this on silver items.

Do I need to book or can I just come in?
We ask that you call and book – piercing is available 10am-2pm Tuesday – Thursday, 10am – 4pm Friday and Saturday. Piercing is not available on a Monday.

From what age do you pierce children? 
We pierce children from the age of 6yrs.

Is your piercing with a gun or a needle? 
We pierce with the Inverness gun system, one ear at a time.

Do you re-pierce where holes have closed up? 
Yes we do – as long as an old piercing has heeled well we can re-piece in the same area or in a slightly different place if positioning in the past hasn’t been correct.

What areas do you pierce? 
Lobes only, generally up to 3 holes but this depends on where the cartilage starts in your ear. Please chat to us before booking for 3rd holes. We do not pierce the top of the ear, or noses.

Ear piercing aftercare procedure: 

Always wash hands thoroughly before touching studs or ear.
Cleanse front and back of the ear 2 times a day with the cleansing solution provided, without removing studs.
Then rotate studs 2 or 3 times, In between cleansing, the ear should be kept DRY.
Keep hair spray, soap, shampoo and other preparations away from the ear where possible.
After shampooing, the ear should be rinsed with clean water and then cleaned with the cleansing solution provided as described above.
The piercing area should be CLEANSED with the cleansing solution provided, then kept DRY, especially after bathing, swimming or exercise.
The piercing studs are loose in the ear and cannot be tightened. This means the point of the earring is capped so that you can sleep comfortably with the earrings on. It also means the earrings cannot be over tightened and cause swelling.

DO NOT

Remove studs or handle your ears and/or studs unnecessarily.

DO

Leave studs in the ears for 6 weeks continuously. After 6 weeks, the stud can be removed and other post-type earrings may be worn continuously. We recommend cleaning the earring in the cleansing solution provided before putting the earrings on. Use only post-style earrings continuously for the first 6 months from piercing. Minor pain/redness may occur immediately – this is normal, this will settle within 48 hours provided proper after-care is carried out. If undue pain/swelling/redness occurs at any time, seek medical advice before removing the ear-piercing stud.

You can call and speak to one of our sales or admin team between the hours of 9.30am – 5.30pm, Monday to Saturday. Alternatively, email us with your question: info@hallmark-jewellers.com