Frequently Asked Questions

9.30am -5.30pm, Monday to Saturday.

You can call and speak to one of our sales team between the hours of 9.30am – 5.30pm, Monday to Saturday.  Alternatively, email us with your question:

To find out your perfect ring size, click 'here' to download our ring sizing chart.       

Yes, you have an option to request gift wrapping during checkout.

Yes, it is safe to order on  We use industry-standard encryption technology when transferring and receiving customer data exchanged with our site server.  At Hallmark Jewellers, we respect your privacy and we will only disclose your personal information as described in our Privacy Policy

All items arrive in a Hallmark Jewellers branded gift box.  This is delivered in discreet non-branded outer packaging.

VAT is charged at 20% and is included in the retail price.

We’re confident that you’ll love your purchase; however, you may return your items for any reason within 14 days of the date of delivery and we’ll be happy to arrange an exchange, or a refund. Contact us at, and we’ll be happy to promptly respond with a resolution.

A talented group of friends creating beautiful jewellery that is as individual as you are.